Terms of service

Return Policy

all sales are final. No refunds or exchanges. If you were sent the wrong item or if the product is defective, please contact us via email within 7 days of receiving your order.

Customer Service hours are Mon-Fri 9am-5pm. Please allow up to one business day to receive a response.

Shipping & order processing

We ship via USPS for domestic are ONLY SHIPPING WITHIN THE USA. Please allow up to 5 days for your order to process, and 3-5 days for it to be shipped out. (You will get a shipping confirmation in your email the day it's been shipped).

Please be patient, we're a very small operation.

We are not responsible for any lost or missing / stolen packages. If your order has been lost in transit please reach out to the shipping carrier for further options. 

GENERAL QUESTIONS

who are you & what is this?

great question, my name is eric (@ericopalite) and i am a FILM & DIGITAL PHOTOGRAPHER, MUSICIAN, & CREATIVE DIRECTOR based out of new jersey. OPALITE is my outlet into the physical world. ive been making art for about 10 years and im excited to see what we can do.

I have a general question, How do I contact you?

Click the contact button at the bottom of the screen to fill out a form and we will get back to you as soon as possible! its just me so ill try as fast as i can, you can also contact the @shineopaliteshine instagram and send me a message.

Can I get a refund? Can I exchange an item?

No, all sales are final. Please make sure you review your purchase carefully before submitting a payment. THANK YOU FOR YOUR UNDERSTANDING.

I put an old or wrong address while I was checking out, is there any way you can update it with the right one?

if you wish to change it please email shineopaliteshine@gmail.com immediately with your invoice number. we cannot reship orders once they are sent out.

I ordered the wrong size, can you exchange it for another size?

No, please make sure you look at your order CAREFULLY before checking out, we are not responsable for your mistake.

I just received my order but I was sent the wrong size or order, can you exchange it?

Yes, if you got the wrong size please send it to the return address & email US VIA THE CONTACT BUTTON AT THE BOTTOM OF THE PAGE with your transaction ID or email used with the order and we will send you the correct order.

When do you guys restock the webstore?

Restocks may or may not happen with certain items. Any notification of a restock will be posted on the instagram.

CAN YOU MAKE ME A CUSTOM PLAYLIST FOR MY STORE?

YES OF COURSE, THIS IS MY SPECIALTY AND IM NOT JOKING. EMAIL ME ASAP I WOULD LOVE TO DO THIS AS A JOB FOR THE REST OF MY LIFE. LISTEN TO OPALITE RADIO!